Mosaic

Error: 'Root exception is javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target simple bind failed: oak.eastlothian.gov.uk:636 simple bind failed: ash.eastlothian.gov.uk:636'

This error occurs when the certificate(s) on the Active Directory (AD) or LDAP server do not match the certificates installed on the Mosaic app server.

For hosted customers please raise a <a href="https://access-support.force.com/Support/s/createcase" rel="nofollow noopener noreferrer" target="_blank">new case</a> online and reference the title of this article. Please provide the name or URL of the Mosaic instances this relates to.

In this article, we explain why Mosaic login fails with an SSL handshake exception and certificate path error.

Error: 'Cannot login to Mosaic unable to find valid certification path to requested target'

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