Person note start and end dates are set by the system as the day the note is created and the day the note is ended.
There is no functionality available to change these dates.
Can I remove a note?
Where a note has been added in error, it can be deleted by workers with the system function DELETEPERSONNOTE. You should be aware that as per the above, any new note will always be added with a start date of today so you cannot delete and re-add a note for the purpose of changing the end dates.
The reason for not allowing the dates to be changed, or set in the past, is that the note was visible on the case during those dates. So if the end date was set to an earlier date, this would be misleading, as workers may have seen the note later than that date and acted on it based on that information.
If there's further context to be added around notes and specific information in them, we would suggest that this is either added in a case note or workstep as appropriate, or that the text of the note is appended with information to confirm that the note was left on the case longer than required.