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Environment down

In this article, we will explain what to do if your environment is down, your Mosprod or Mosrep is down, or if nobody can access the system.

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Written by Yusef Abulaynain
Updated over 4 months ago

If you're having an issue, please raise a new case online and reference the title of this article, with the following information:

  • Screenshots of any errors.

  • When was this first reported?

  • How many people are affected?

  • Is there a local IT issue?

  • Was there any work completed on the environment before the environment went down?

  • Which browser are you using? And the version of the browser?

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