General
General Case Management article guidance.
Case Management: Access Community Gateway webinarsIn this article, we share the webinars and slides for the Access Community Gateway.
Acknowledge alertsIn this article, we explain how alerts work in Mosaic, including bulk acknowledgment and managing unacknowledged staff alerts.
Check WhitelistingIn this article, we look at how to check and verify whitelisting settings in Mosaic.
Audit action codes for reporting tablesIn this article, we explain the definitions of the audit AUD_MO action columns.
Deletion of a completed Managed EventIn this article, we will explain if there is a way to delete a completed Managed Event.
Duo traditional prompt is ending in March 2024 and is being replaced by the Duo Universal PromptIn this article, we identify which version of Mosaic supports Duo Universal Prompt.
Checking the start and end time of the populate reports jobIn this article, we explain how to check the start and end time of the populate reports job.
Grey folders in Team WorkviewIn this article, we cover grey folders in Team Workview and how to remove incorrect team members.
HIE External Partner ID field limited charactersIn this article, we cover the character limit imposed on the HIE External Partner ID field when updating HIE External Partners.
Multiple browsers sessionsIn this article, we cover Mosaic’s support for multiple browser sessions.
Limits on teams, sub-teams, and work itemsIn this article, we explore limits on team sizes and work allocations.
PEN testingIn this article, we explain whether we perform Penetration (Pen) testing.
Organise training or consultancyIn this article, we outline how to arrange training or consultancy.
Report Repository upgrades and local changesIn this article, we explain how Mosaic Report Library updates work and whether upgrades affect local changes.
RCA requestsIn this article, we explain how long a Root Cause Analysis (RCA) will take for recent outages.
Self-hosted Reports Repository Release requestIn this article, we explain how to access and download the latest Reports Repository release.
Signs of safety local authorityIn this article, we explain why the Signs of Safety (Sofs) website may be inaccessible.
Security recommendation change for allowed file typesIn this article, we look at security recommendations for allowed file types.
Sexual orientation field or URIIn this article, we explain why there is no field or URI for sexual orientation in person details.
Workview pane shows another team member's workviewIn this article, we explain why another team member’s work view may appear in the Workview pane.
Checking your Mosaic versionIn this article, we explain how to check your Mosaic version.
Senders address on letters when acting for another workerIn this article, we explain how to include another worker’s name and address when sending letters or acting on their behalf in Mosaic.
Does Mosaic support the Welsh language (Cymraeg)In this article, we explore whether Mosaic supports the Welsh language (Cymraeg).
Access group service technical overview documentsIn this article, we explore where to find technical overview documents for the Access Group service and Mosaic continuity planning.
Annex A - service user group not returning correctlyIn this article, we explore why the report logic fails to include a child’s current category of need description for their active episode.
Clicking group working redirects to top of pageIn this article, we explain why clicking on Groups from the main summary screen menu redirects to the top of the page.
Change LDAP groupIn this article, we explore LDAP group assignment errors, including binding failures and authentication issues in directory setup.
Deleting a GroupIn this article, we explore how to delete a group in Mosaic, including steps for removing groups created in error.
Delete group typesIn this article, we will explain how to delete a group type.
Deleting an incorrect Service User Group for a service userIn this article, we explain whether you can delete an incorrect Service User Group (SUG) for a service user in certain situations.
Difference in IDs for group work step and individual closure stepIn this article, we explore why the group work step and individual closure step may have different IDs in Mosaic reports.
Data migration scriptsIn this article, we cover where to find the Data Migration script, load data in bulk, and review the specification in Mosaic.
Datacentre migrationIn this article, we provide key information on the datacentre migration, including timelines, impact, and support resources.
Client data views and changes logged in audit trail reportsIn this article, we explain what client data views or changes are logged in the audit trail reports.
Edit Reference DataIn this article, we explain how to edit reference data in Mosaic.
Loading NHS Numbers, CHI Numbers, and Documents into MosaicIn this article, we outline the processes for loading NHS numbers, CHI numbers, and documents into Mosaic.
Reports Ofsted fostering dataset returns changes for 2021–22 onwardsIn this article, we explain why certain fostering details may be missing from the OFSTED Fostering Return and how to resolve them.
Sole Next ActionIn this article, we look at why users can select the same next action when Sole Next Action Option Is Greyed Out.
Request for backup deletionIn this article we will explain how to delete a backup.
Access Local Government Families First Partnership ProgrammeFind all key information for the Access Local Government Families First Partnership Programme.