When you close a workflow, it updates the database based on how you’ve completed the closure and whether it was a group or individual step.
If you’re hosting your database, you’ll be able to see this info within the mo_workflow_links table. This table links different workflow IDs into a sequence or chain:
The workflow ID changes when a group’s composition changes.
Initially, when the contact was part of a group, it had one workflow ID associated with it.
The database still treats the group as one when the process moves to a single person. The system assigns a new workflow ID for this step. This change leads to different memberships and, as a result, different workflow IDs.
You can also see variations in workflow IDs when moving from group closures to single-person closures