When there’s a recent rate uplift, and the care package screens are showing the correct costs for an element, but the purchase order’s showing the wrong rates for that element, it’s because the Purchase Order PDFs still linked to the old XML that forms the PDF.
When you apply a new rate, it doesn’t update the existing xml with a rate uplift. The Mosaic screen correctly shows the update, and fundamentally, there’s nothing wrong with the purchase. However, to make the PO look right, we suggest making a small change to one of the elements on the purchase order, like amending the note, and then regenerating the purchase order.
This will create a new revision of the purchase order and generate a new xml for it. It should look correct after that.
If you could try the above on a test instance where this data exists and if this hasn't resolved your issue, please raise a new case with the following:
Person ID and Step ID where changes occurred.
A redacted screenshot of the PO and what is incorrect.
What change has been made to the Purchase Order by a worker?
What you’re expecting to see, and evidence of where that is shown correctly in Mosaic?
Redacted Screenshot of the Summary Detail screens for the purchase in question.
Screenshot of the config which shows the rate/info that should be pulling forward