Error:
'mosaic has encountered an unexpected error [object Object] You are strongly advised to close the application. Please contact support'
You’re receiving this error because a Care Package Change record for the step in question is missing.
There’s no error number, but you’ll see the following stack trace when you check the logs:
uk.co.corelogic.mosaic.common.exception.locking.LockNotHeldException: Lock not held by worker
at uk.co.corelogic.mosaic.common.service.locking.LockingServiceImpl.checkForCoarseLock_aroundBody22(LockingServiceImpl.java:169) ~[mosaic.jar:?]
at uk.co.corelogic.mosaic.common.service.locking.LockingServiceImpl$AjcClosure23.run(LockingServiceImpl.java:1) ~[mosaic.jar:?]
at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149) ~[aspectjweaver-1.8.9.jar:1.8.9]
at uk.co.corelogic.mosaic.application.common.advice.PerformanceLoggingAdviser.doPerformanceLogging(PerformanceLoggingAdviser.java:29) ~[mosaic.jar:?]
at uk.co.corelogic.mosaic.common.service.locking.LockingServiceImpl.checkForCoarseLock(LockingServiceImpl.java:167) ~[mosaic.jar:?]
Please raise a new case online and reference the title of this article with following information:
Step ID.
Client ID.
The time you tried to save it.