Mosaic

<b>'A Mirth communication error has occurred. Please contact support.'</b>

This error is linked to DNS changes. If you encounter this error, please raise a <a href="https://accessgroup.my.site.com/Support/s/createcase" rel="nofollow noopener noreferrer" target="_blank">new case</a> online and reference the title of this article, with the following information:

- The error ID.
- The IP address Graphnet is using.<br>

In this article, we explain why connecting to Graphnet via the person summary tab shows a Mirth communication error.

Graphnet error when using the tab on a person summary screen

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