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Kent and Medway care record (KMCR) tab not working

In this article, we explain why a Mirth communication error may occur when accessing the KMCR care-centric tab.

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Written by Yusef Abulaynain
Updated over 4 months ago

Error:

'Error ID: xxxxxxx xxxxxxx_xxxx
A Mirth communication error has occurred. Please contact support.'

If you're receiving this error, then please raise a new case online and reference the title of this article, with the following:

  1. Provide the URL of affected environment.

  2. Share the date and time stamp of the test completed (within the last 7 days).

  3. If a third party has logged this, please provide the logs.

  4. Has there been any work, such as upgrades or copies on this environment?

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