Skip to main content

Badge not deleting from a register

What to do if a badge is not deleting correctly from a register in Mosaic.

J
Written by Jennie Willson

You may find that badges on registers are not deleting correctly. You can use the following workaround to successfully delete a badge. If other badge changes, such as adding badges, are also not saving correctly, follow these steps to resolve this too.

⚠️ Important: Follow the steps in this exact order, including the save options at each stage, for this workaround to succeed.

Delete a badge from a register

To delete a badge from a register, follow the steps below:

  1. Go to the register, then click Edit.

  2. Click Edit badge.

  3. Click Delete badge, then click Yes to confirm the deletion.

  4. Do not click Save.

  5. Click the cross for the badge, then click No when prompted to save.

  6. Click the cross for the register, then click Yes when prompted to save.

The badge is now deleted.

Did this answer your question?