Understanding Mosaic
Mosaic is a social care case management platform used by local authority teams to manage people, workflows, documents, and team workloads.
Mosaic is an integrated case management system with a built-in workflow component. It is designed to meet the UK Government's requirement to deliver an Electronic Social Care Record (ESCR). Social care teams use Mosaic to manage the people they work with and coordinate the services provided to them.
What can you do in Mosaic
Mosaic covers the following core areas:
Person management - create, search for, and manage records for the people you work with. This is the central area of Mosaic that everything else connects to. See Understand person management in Mosaic for more detail.
Workflow steps - manage and track the tasks and actions that make up a person's care journey.
Work view - see your team's workload and allocated tasks in one place.
Documents - store, manage, and attach documents to person records.
Forms - complete and manage data entry forms linked to workflows and person records.
Case notes - record notes against a person's case for ongoing reference.
Groups - manage groups of people for shared services or reporting.
Case chronology - view a timeline of key events and actions for a person.
🤓 Tip: Person management is the foundation of Mosaic. Most other areas, workflows, documents, case notes, and forms that can link back to a person record.
Welsh language support
Mosaic supports the Welsh language. If your organisation has Welsh language enabled, labels, messages, and validation text will display in Welsh where configured.