HSC - Local Government

This page is your index of all Mosaic user guides and reference documentation. Use the sections below to find guidance for your area, whether you're managing cases, configuring the system, working with finance, or supporting child protection processes.

📌<b>Note</b>: Clicking a link will redirect you to the Access Portal, where the full guide is hosted. You may need to log in to view the content.

<a href="https://accessgroup.my.site.com/Support/s/article/Access-Mosaic-Case-Management-Documentation-and-guides-for-Mosaic-Report-Repository" rel="nofollow noopener noreferrer" target="_blank">Access Mosaic Case Management: Documentation and guides for Mosaic Report Repository</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Case-Management-general-user-guide" rel="nofollow noopener noreferrer" target="_blank">Case Management general user guide</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Working-with-person-summary-records-user-guide" rel="nofollow noopener noreferrer" target="_blank">Working with person summary records user guide</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Working-with-organisations-and-worker-records-guide" rel="nofollow noopener noreferrer" target="_blank">Working with organisations and worker records guide</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Working-with-User-Management-user-guide" rel="nofollow noopener noreferrer" target="_blank">Working with User Management user guide</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Offline-working-user-guide" rel="nofollow noopener noreferrer" target="_blank">Offline working user guide</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Troubleshooting-Mosaic-mobile" rel="nofollow noopener noreferrer" target="_blank">Troubleshooting Mosaic mobile</a>

- <a href="https://accessgroup.my.site.com/Support/s/article/Access-Mosaic-Case-Management-Documentation-and-guides-for-Mosaic-Report-Repository" rel="nofollow noopener noreferrer" target="_blank">Access Mosaic Case Management: Documentation and guides for Mosaic Report Repository</a>
- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Case-Management-general-user-guide" rel="nofollow noopener noreferrer" target="_blank">Case Management general user guide</a>
- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Working-with-person-summary-records-user-guide" rel="nofollow noopener noreferrer" target="_blank">Working with person summary records user guide</a>
- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Working-with-organisations-and-worker-records-guide" rel="nofollow noopener noreferrer" target="_blank">Working with organisations and worker records guide</a>
- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Working-with-User-Management-user-guide" rel="nofollow noopener noreferrer" target="_blank">Working with User Management user guide</a>
- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Offline-working-user-guide" rel="nofollow noopener noreferrer" target="_blank">Offline working user guide</a>
- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Troubleshooting-Mosaic-mobile" rel="nofollow noopener noreferrer" target="_blank">Troubleshooting Mosaic mobile</a>

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<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Case-chronology-and-created-chronologies-user-guide" rel="nofollow noopener noreferrer" target="_blank">Case chronology and created chronologies user guide</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Case-Management-Ecomap-user-guide" rel="nofollow noopener noreferrer" target="_blank">Case Management Ecomap user guide</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Working-with-the-genogram-user-guide" rel="nofollow noopener noreferrer" target="_blank">Working with the genogram user guide</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Working-with-the-carer-register-user-guide" rel="nofollow noopener noreferrer" target="_blank">Working with the carer register user guide</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-delete-person-records-user-guide" rel="nofollow noopener noreferrer" target="_blank">Delete person records user guide</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Self-service-performance-and-service-level-reporting" rel="nofollow noopener noreferrer" target="_blank">Self-service performance and service level reporting</a>

<a href="https://accessgroup.my.salesforce.com/sfc/p/58000000Z4gm/a/dO000000ErE9/9coQCbuDKufEQiRACTMQEVxQ9_blgEHko40VKBFZFmg" rel="nofollow noopener noreferrer" target="_blank">Access Community Gateway customer configuration guide</a>

- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Case-chronology-and-created-chronologies-user-guide" rel="nofollow noopener noreferrer" target="_blank">Case chronology and created chronologies user guide</a>
- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Case-Management-Ecomap-user-guide" rel="nofollow noopener noreferrer" target="_blank">Case Management Ecomap user guide</a>
- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Working-with-the-genogram-user-guide" rel="nofollow noopener noreferrer" target="_blank">Working with the genogram user guide</a>
- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Working-with-the-carer-register-user-guide" rel="nofollow noopener noreferrer" target="_blank">Working with the carer register user guide</a>
- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-delete-person-records-user-guide" rel="nofollow noopener noreferrer" target="_blank">Delete person records user guide</a>
- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Self-service-performance-and-service-level-reporting" rel="nofollow noopener noreferrer" target="_blank">Self-service performance and service level reporting</a>
- <a href="https://accessgroup.my.salesforce.com/sfc/p/58000000Z4gm/a/dO000000ErE9/9coQCbuDKufEQiRACTMQEVxQ9_blgEHko40VKBFZFmg" rel="nofollow noopener noreferrer" target="_blank">Access Community Gateway customer configuration guide</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Child-Protection-single-person-user-guide" rel="nofollow noopener noreferrer" target="_blank">Child Protection – single person user guide</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Implementing-Child-Protection-Plans-user-guide" rel="nofollow noopener noreferrer" target="_blank">Implementing Child Protection Plans user guide</a>

<a href="https://accessgroup.my.salesforce.com/sfc/p/#58000000Z4gm/a/dO000000LLSr/UOUbcTTLhjfRTul4NDGC6vlEJV1_3u55YhxQJ4rE1gQ" rel="nofollow noopener noreferrer" target="_blank">Child Protection Forms England guide</a>

- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Child-Protection-single-person-user-guide" rel="nofollow noopener noreferrer" target="_blank">Child Protection – single person user guide</a>
- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Implementing-Child-Protection-Plans-user-guide" rel="nofollow noopener noreferrer" target="_blank">Implementing Child Protection Plans user guide</a>
- <a href="https://accessgroup.my.salesforce.com/sfc/p/#58000000Z4gm/a/dO000000LLSr/UOUbcTTLhjfRTul4NDGC6vlEJV1_3u55YhxQJ4rE1gQ" rel="nofollow noopener noreferrer" target="_blank">Child Protection Forms England guide</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Creating-forms-letters-and-workflows-user-guide" rel="nofollow noopener noreferrer" target="_blank">Creating forms, letters and workflows user guide</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-JavaScript-and-Expressions-in-forms-and-letters-user-guide" rel="nofollow noopener noreferrer" target="_blank">JavaScript and Expressions in forms and letters user guide</a>

<a href="https://accessgroup.my.salesforce.com/sfc/p/58000000Z4gm/a/dO000000CkIP/z8B3Mz7ad0vd5SAr1hVWYIusSF4ZKrmo3U5T5WMDQx0" rel="nofollow noopener noreferrer" target="_blank">Output to Word guide</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Data-Source-URI-reference-user-guide" rel="nofollow noopener noreferrer" target="_blank">Data Source URI reference user guide</a>

- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Creating-forms-letters-and-workflows-user-guide" rel="nofollow noopener noreferrer" target="_blank">Creating forms, letters and workflows user guide</a>
- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-JavaScript-and-Expressions-in-forms-and-letters-user-guide" rel="nofollow noopener noreferrer" target="_blank">JavaScript and Expressions in forms and letters user guide</a>
- <a href="https://accessgroup.my.salesforce.com/sfc/p/58000000Z4gm/a/dO000000CkIP/z8B3Mz7ad0vd5SAr1hVWYIusSF4ZKrmo3U5T5WMDQx0" rel="nofollow noopener noreferrer" target="_blank">Output to Word guide</a>
- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Data-Source-URI-reference-user-guide" rel="nofollow noopener noreferrer" target="_blank">Data Source URI reference user guide</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Finance-configuration-user-guides" rel="nofollow noopener noreferrer" target="_blank">Finance configuration user guides</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Payments-user-guide" rel="nofollow noopener noreferrer" target="_blank">Payments user guide</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Purchasing-user-guide" rel="nofollow noopener noreferrer" target="_blank">Purchasing user guide</a>

- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Finance-configuration-user-guides" rel="nofollow noopener noreferrer" target="_blank">Finance configuration user guides</a>
- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Payments-user-guide" rel="nofollow noopener noreferrer" target="_blank">Payments user guide</a>
- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Purchasing-user-guide" rel="nofollow noopener noreferrer" target="_blank">Purchasing user guide</a>

System administration &amp; configuration

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-System-Functions-reference-user-guide" rel="nofollow noopener noreferrer" target="_blank">System Functions reference user guide</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-System-Properties-user-guide" rel="nofollow noopener noreferrer" target="_blank">System Properties user guide</a>

<a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Information-Security-documentation" rel="nofollow noopener noreferrer" target="_blank">Information Security documentation</a>

<a href="https://accessgroup.my.salesforce.com/sfc/p/58000000Z4gm/a/dO000000CjHV/kFSyGPFlpw09vsx1flqJPOx15b3c2vWE2tl0r92P7GU" rel="nofollow noopener noreferrer" target="_blank">Welsh language support guide</a>

- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-System-Functions-reference-user-guide" rel="nofollow noopener noreferrer" target="_blank">System Functions reference user guide</a>
- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-System-Properties-user-guide" rel="nofollow noopener noreferrer" target="_blank">System Properties user guide</a>
- <a href="https://accessgroup.my.site.com/Support/s/article/Mosaic-Information-Security-documentation" rel="nofollow noopener noreferrer" target="_blank">Information Security documentation</a>
- <a href="https://accessgroup.my.salesforce.com/sfc/p/58000000Z4gm/a/dO000000CjHV/kFSyGPFlpw09vsx1flqJPOx15b3c2vWE2tl0r92P7GU" rel="nofollow noopener noreferrer" target="_blank">Welsh language support guide</a>

Your index of user guides and reference documentation for Access Mosaic, for guidance on case management, finance, child protection, system configuration, and more.

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