Error:
‘Caused by: java.lang.NullPointerException
at uk.co.corelogic.framework.authorisations.logic.AuthorisationsManagerBO.workerRoleRuleRoleMatch(AuthorisationsManagerBO.java:746)’
The code indicates it can’t find a worker, who is assigned on the appropriate date, with a role to authorise the purchases, so you’ll likely need to check the Authorisation Rules and see which workers’ roles fall under those rules.
Could you please ask your team to think about these questions:
What’s their proposed purchase?
How have they set up the authorisation rules in the Admin Tool at the Budget level? Care Package level. Service level?
What’s the cost of their proposed purchase?
Do they have a worker with the right role who can make the purchase at that price, according to the rules for authorisation?
In a similar past situation, the worker who raised the case realised they should've sent the authorisation request to someone with a higher level of authority. So, they withdrew the authorisation request and re-sent it to a different worker with the right authority.
📌Note: If Mosaic can’t find anyone when you click the authorisation button, it’ll just crash because it needs at least one person to bring up the screen.
📌Note: To access the link, you'll be redirected to the Access Portal,
You’ll find more details on Authorisations in Section 9 of the Finance configuration guide.