When you send a new service or element in a proposed state to an authoriser for approval, they might notice that the Quantity line appears blank in the Proposed column on the Service element details screen under the Summary tab.
Once the changes are authorised and made through a completed purchase step, becoming a Current purchase, you'll see that the Quantity line now shows a quantity on the Service element details screen, whereas it was blank when it was still in a proposed state.
We're aware of this and can replicate it locally. Although it was on the backlog for our Product and Engineering team to investigate, due to its low impact and our plans to move away from Mosaic Finance, we've decided not to fix it in a new release. Instead, we'll use this article to inform customers when they encounter it.
In the meantime, please make your finance staff aware and ask your authoriser to confirm the quantity with the worker sending the request if needed for approval.