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Error in populate job 'could not serialize the data for node 'NoName' because it contains a character (0x0002) which is not allowed in XML'

In this article, we explain why Mosaic Reports Populate may fail due to invalid XML characters.

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Written by Yusef Abulaynain
Updated over 4 months ago

Error:
​'Persons Error: 6841 : FOR XML could not serialize the data for node

'NoName' because it contains a character (0x0002) which is not allowed in XML'

This issue usually happens when unsupported characters or formatting are copied into a case note.

If you see a (0x0002) error, it’s likely caused by an ASCII dash or hyphen. In the database, this character appears as STX and can prevent the case note from saving or displaying properly.

To avoid this, type directly into the case note field or paste plain text without special formatting.

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