Overview
No suitable vacancies found can occur for a variety of reasons, mainly to do with the Carer's information or system configuration, and hopefully the checks listed below will help you resolve the most common reasons why they occur.
To help us with the illustration of the various reasons we will use some example names to refer to as we go along:
Service Group: | Looked After Care - Fostering |
Service Type: | Short Term Foster Care |
Element Group: | Costed Regular |
Element Type: | Fostering Allowance |
Carer Type: | Mainstream Fostering |
Care Types: | Perm - Fostering Short Breaks - Respite Not Perm - Fostering Emergency - Fostering |
You may check the purchase workstep for success after each check undertaken or go through the full list of checks and then head to the purchase workstep.
Checking The Carer
Check 1: The Carer's Carer Type Approvals and Care Types
The first thing you will need is various pieces of information about the carer's approval.
You do this by going to that Carer's Person Summary screen and then on left side menu bar:
> Carer Data menu.
> Carer Type Approvals.
Click pencil for the relevant Carer type to open a screen with information, which we will assume is Mainstream Fostering.
Check if the Carer Type is Current and the maximum places the carer can accommodate.
Scroll down to the bottom to Care Types for this Approval section.
There you will see what Care Types this carer has, and we will assume it is the four Care Types listed above.
Make a note of how many spaces there are for each care type and the dates, as this will be important when doing the Placements Check. Let's say you only have one space available for Perm - Fostering Care Type.
Make note of these four Care Types as this will be important when going through the Configuration. One of these Care Types will need to be attached to Short Term Foster Care Service Type if you want the carer to pull through in the Standard Settings, or the Fostering Allowance if you want the carer to pull through in that chosen element, for example.
Check 2: Check the Available Placements
Now we want to check that the spaces from Check 1 have not already been used up.
So, back to the Carer's Person Summary screen, and then on left side menu bar:
> Carer Data menu.
> List Placements.
In the Current and Pending placements panel on the screen, check to see if the Carer type and Care Type are already used up for the spaces that were allowed for in Check 1.
For example, in Check 1, we said we only have one space available for Perm - Fostering Care Type. If we come into the List Placements screen and see that this Mainstream Fostering carer type approval and Perm - Fostering Care Type is already listed there, then this placement has already been filled, and the only space that was available has gone to someone else.
You may need to review whether you can up the number of spaces for that Carer Type and Care Type to accommodate another space in the Carer Type Approval screens by checking internally with the social worker.
Check 3: Check the Carer's periods of unavailability
This is a check to see that the carer didn't make themselves unavailable for periods of time which would coincide with the purchase.
So, back to the Carer's Person Summary screen, and then on left side menu bar:
> Carer Data menu.
> Periods of unavailability.
See the Current and Future Periods of Unavailability panel.
Check 4: The Main Address
A Carer to accommodate someone as an Allocated Party needs to have a 'Main Address' as far as Mosaic is concerned.
To check this, head back to the Carer's Person Summary screen and then on the left side menu bar:
> Person Details.
> Addresses.
Add or Edit (pencil icon) the correct address if there is no Main Address listed in the Type column.
In the next screen, for the Address Type' dropdown, select Main Address.
Checking The Configuration (Based on Check 1 of the Carer above)
No Suitable Vacancies found issue can occur due to basic configuration from the Admin Tool, as these tell the system what you want to do in the event that certain service types or element types are chosen.
Both the Service Type and Element Type config windows in the Admin Tool have a tab called Care Types. This will be important to visit for what purchase screens Allocated Party tab you expect your chosen carer to pull through to.
Now it all depends on which Allocated Party tab you are trying to get the carer to pull through. See scenarios below, which will use the example names from above.
Scenario 1: No Suitable Vacancies on the Standard Settings screens of the Service Type
To get the carer pulling through to the Allocated Party tab of the Standard Settings screens at the Service level of the purchase, you will need to take the Care Types of the carer that you took note of in the First Check.
With that, you will then go to the Admin Tool and follow the navigation below:
> Finance Admin menu.
> Service Types.
> Expand the Looked After Care - Fostering Service Group.
> Double click or Amend button Short Term Foster Care service type.
On Details tab, Allocate Carer should be ticked.
On Care Types tab, one of the four care types listed above that the carer has on their Mainstream Fostering Carer Type should be on the right in the Allocated Types box.
If not, then you need to find that from the list of Available Types on the left and move to the right and click the OK button.
What goes on the Allocated Types right side needs to be the exact spelling of the Care Type, so check the lists carefully to see that you haven't incorrectly selected an option which looks deceptively similar to what you actually want.
Scenario 2: No Suitable Vacancies on the individual settings screens of a chosen Element
Like with scenario one, to get the carer pulling through to the Allocated Party tab of the individual settings screens of a particular chosen element for the purchase, you will need to take the 'Care Types' of the carer that you took note of in the First Check.
With that, you will then go to the Admin Tool and follow the navigation below:
> Finance Admin menu.
> Element Types.
> Expand 'Costed Regular' Element Group.
> Double click or 'Amend' button 'Fostering Allowance' element type.
On Details tab, 'Allocate Carer' should be ticked.
On Care Types tab, one of the four care types listed above that the carer has on their 'Mainstream Fostering' Carer Type should be on the right in the 'Allocated Types' box.
If not, then you need to find that from the list of 'Available Types' on the left and move to the right and click the OK button.
What goes on the 'Allocated Types' right side needs to be the exact spelling of the Care Type so check the lists carefully to see that you haven't incorrectly selected an option which looks deceptively similar to what you actually want.
Scenario 3: You want the carer to be able to pull through on both Standard Settings and Chosen Element
For this, then you will have to make sure that the configuration for both Scenario 1 and Scenario 2 matches. If they do not match, you may have the issue of seeing pull through on one but not the other.
By placing the relevant Care Types from the Available Types on the left and moving them to the Allocated Types on the right on the Care Types tab on the Element Types and Service Types screens in the Admin Tool, you are telling Mosaic which care types are allowed to be allocated to those.
Mosaic will then help you do that on the purchasing screens.
My allocated organisation from standard settings keeps having to be re-entered for new/changed elements
This is unrelated to the missing configuration issues above as it is now a known bug.
We are aware that Allocated Organisations that are saved in the Allocated Party standard settings in the original purchase step are not auto-populating this field in a following purchase step, as happens where the Allocated Party has been an Allocated Person instead.
This means that when you want to add or amend further elements to this service via a fresh step, you are seeing the REQUIRED word on the Allocated Party field in the new element summary screen and have to go to the effort of manually adding it.
Product has given their view that we are re-imagining our social care finance solution, which will entirely replace Mosaic Finance and therefore advises customers to use the manual workaround to manually click the REQUIRED field and populate it again, until you have upgraded to our new social care finance solution, which will not exhibit the same issues.
Still Stuck?
If this doesn't resolve the issue, see more information:
If you are still struggling to get this to pull through after all the above, please raise a new case online and reference the title of this article. and providing:
Person IDs of both Carer and Service User.
Step ID or name of Step Type you are starting.
A redacted screenshot clearly showing the details of the purchase.
The best image to share would be the Summary tab (for the service level and element level where relevant) as this contains all the tabs' details. These details will help us replicate the issue if we need to.
Which Carer Type Approval is the relevant one for the carer?
Confirmation you have checked Main Address for Carer, the Carer has available placements, a valid and current Carer Type Approval with adequate spaces and care types, and Care Types have been configured.