Usually, this issue happens because the completion process, combined with a bespoke interface generating data for the corporate system export file, takes too long and causes a timeout. The timeout then ends the process and rolls everything back with an error.
If you get an error when completing a Payment or Billing cycle, raise a new case online and reference this article’s title. Please also include:
The type of cycle you were running (Payment or Billing).
The Cycle ID.
A screenshot of the error screen including the Error ID (if shown).
Framework logs for the error if you’re self-hosted (if you’re hosted, we’ll retrieve them).
The instance where you completed the cycle.
We’ll assist you further once we receive a new case with this information.