Please check whether you made the changes for a different cost centre, a different supplier, or if someone from another purchasing team made them. Mosaic treats these kinds of changes as major, so it’ll automatically generate a new Purchase Order number and send it to Abacus through the interface.
If your team reviews a service user's care package, make sure the same team that made the original purchase handles it. Mosaic assumes a change in purchasing team means a change in cost centre, which it sees as a major change, this triggers a new Purchase Order ID.
If none of the above applies, please raise a new case and include the following:
Person ID.
What the purchase order was and what it’s changed to.
Whether the care package has changed, what those changes are, and when they happened.