If you're having slow performance issues, please raise a new case online and reference the title of this article. Please include the following information:
When was this first reported?
How many people are affected?
Is there a local IT issue?
For non-hosted customers, can you also provide the following logs. Your internal IT team can help with this.
framework.logs
Stuck threads from Weblogic.
.out logs
If you'd like to see if any reports have been run, please check this article Checking whether reports have been run