📌 Note: Please be aware that we require a notice period of Five working days for these requests.
You need to refresh both Mosaic and Provider Portal when copying from one instance to another. You can't refresh one without the other.
If you're a hosted customer and require a copy of your environment, please raise a case and reference the title of this article, with the following:
Name the environments.
Provide the environment's version number.
Specify the required copy date.
Which Provider Portal URLs linked to the Mosaic database do you want to refresh?
If you're a non-hosted customer and need help with copying your environment, then please contact us via the Access Digital Assistant in your MyAccess portal and reference the title of this article.