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LG Viewers missing data

In this article, we explain why some Mosaic data may be missing in LG Viewer when accessed via Synergy or Core+, and how to resolve it.

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Written by Yusef Abulaynain
Updated over 4 months ago

When testing on Mosaic 22.2, we found that some Mosaic information isn’t showing when viewed from Synergy or Core+.

See below the information we’re aware of, if you have this issue in an area not listed, please raise a new case online and reference the title of this article.

Area

Description

Viewers affected

Case notes

Case notes marked as significant events aren't displayed.

Synergy – Mosaic viewer
Core+ - Mosaic viewer

Child Protection Register

Child protection reason for ending isn’t displaying.

Synergy – Mosaic viewer
Core+ - Mosaic viewer

Worker relationship

Mosaic worker relationships types and end reason aren’t displaying.

Synergy – Mosaic viewer
Core+ - Mosaic viewer

This is in the product backlog for resolution in a future release.

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