This Cookie Policy explains how the Access Group ("Company," "we," "us," and "our") uses cookies and similar technologies to recognise you when you visit our Mosaic case management application at accessacloud.com ("Application"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by us are called "first party cookies". Cookies set by parties other than us are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.
Why do we use cookies?
We use first and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Application to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Application. Third parties serve cookies through our Application for advertising, analytics and other purposes. This is described in more detail below.
How can I control cookies?
You have the right to decide whether to accept or reject cookies. When you first access Mosaic, a cookie consent banner will give you the option to accept all cookies, reject all non-essential cookies, or customise your preferences. You can also exercise your cookie rights at any time by clicking "Cookie Settings" in the page footer.
If you choose to reject non-essential cookies, you may still use our Application and all core case management features will continue to work normally. The only functionality affected will be NPS feedback surveys provided by Wootric. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.
Your cookie preferences will be remembered for 12 months, after which you will be asked to review and confirm your choices.
The specific types of first and third-party cookies served through our Application and the purposes they perform are described in the table below.
Name | Purpose | Type | First or Third-Party? | Expires in |
JSESSIONID | Maintains your session while using Mosaic | Essential Website Cookies | First-Party | Session |
JSESSIONIDSECURE | Secure session management for HTTPS connections | Essential Website Cookies | First-Party | Session |
ckCsrfToken | CSRF protection for forms and rich text editor | Essential Website Cookies | First-Party | Session |
Authentication Flow Cookies | Temporary storage during SAML/OIDC login processes | Essential Website Cookies | First-Party | 10 minutes |
wootric_survey_immediately | Triggers immediate display of an NPS (Net Promoter Score) feedback survey | Analytics and Customisation Cookies | Third-Party (Wootric by InMoment) | 90 days |
wootric_survey_later | Delays presentation of the feedback survey to a later session | Analytics and Customisation Cookies | Third-Party (Wootric by InMoment) | 90 days |
wootric_dontask | Remembers that you declined to participate in the feedback survey | Analytics and Customisation Cookies | Third-Party (Wootric by InMoment) | 90 days |
wootric_response | Stores your NPS score and feedback response | Analytics and Customisation Cookies | Third-Party (Wootric by InMoment) | 90 days |
About Wootric (Analytics Cookies)
Wootric is a service provided by InMoment that helps us collect customer feedback through Net Promoter Score (NPS) surveys. These surveys ask you to rate your experience with Mosaic and provide optional written feedback. This information helps us understand how well Mosaic is working for you and where we can make improvements.
Wootric cookies are not required for Mosaic to function. All core case management features — including login, navigation, case records, forms, search, document management, and reporting — work normally without these cookies. If you choose not to accept analytics cookies, the only difference is that you will not see NPS feedback surveys.
When you first access Mosaic, you will be asked whether you consent to analytics cookies. You can accept or reject them at any time using the cookie consent banner or by clicking "Cookie Settings" in the page footer. If you have previously accepted analytics cookies and wish to withdraw your consent, your preference will be updated immediately and Wootric will stop collecting data.
For more information about how Wootric handles your data, please visit the InMoment Privacy Policy.
What do we mean by cookie type?
Essential Website Cookies: These cookies are strictly necessary to provide you with services available through our Application and to use some of its features, such as access to secure areas.
Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Application but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.
Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Application is being used or how effective our marketing campaigns are, or to help us customise our Application for you.
Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Application through third party social networking and other websites. These cookies may also be used for advertising purposes.
Unclassified cookies: These are cookies that have not yet been categorised. We are in the process of classifying these cookies with the help of their providers.
How often will you update this Cookie Policy?
We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
Where can I get further information?
If you have any questions about our use of cookies or other technologies in Mosaic, please contact us:
Data Protection Officer
Email: [email protected]
EU Representative (where relevant)
Email: [email protected]
The Access Group
Oakwood Drive
Loughborough
LE11 3QF
United Kingdom
Phone: 0845 345 3300
For technical support with Mosaic:
Contact your organisation's Mosaic administrator or The Access Group support team through your usual support channels.