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Error: 'Payee has used this Invoice Ref before'

In this article, we explain what the e-invoice errors 'Payee has used this Invoice Ref before' and 'ALREADY_USED' mean and how to fix them.

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Written by Yusef Abulaynain
Updated over 2 months ago

This error on the E-Invoice import means that the provider has used the Invoice Reference previously. This could be either in a previously imported file, or a having been typed in as a reference on a manually entered invoice in Mosaic.
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The invoice will have been rejected by the E-Invoice Import and will need to be entered in to Mosaic in one of two ways:

  • If it is the whole file that has been rejected, then the E-Invoice Import file could be updated to contain unique reference numbers and reloaded.

  • If there are only a few already used references, then best approach will be to manually enter these in to Mosaic front end with a unique reference number.

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