Case Notes
Learn how to manage and fix issues with case notes in Mosaic.
By Yusef1 author10 articles
- Difference between legacy case notes CASE_NOTES and standard case notes MO_CASE_NOTESIn this article, we explain the difference between the legacy CASE_NOTES table and the standard MO_CASE_NOTES table.
- Case notes mergeIn this article, we explain how to merge groups and handle duplicate person records.
- Finishing timed out case notesIn this article, we explain whether you can bulk clear or delete unfinished, timed-out case notes.
- Incorrect update created by worker displayed in case notesIn this article, we look at why case notes might display an incorrect update of the created by worker.
- Missing subject in timed out organisation case notesIn this article, we outline why timed out organisation case notes may not display a subject.
- Organisation case note typesIn this article, we look at why the Type of note dropdown in Organisation case notes lacks an option for organisations.
- Timed out case notes not appearing in unfinished case notes widgetIn this article, we look at issues with timed-out case notes in the Mosaic widget before and after the 22.1.0.0 upgrade.
- Recover a deleted case noteIn this article, we look at whether a deleted case note can be recovered.
- Case summary note word limitIn this article, we will explain the word count limit for the case summary note and whether it is possible to increase the word count limit.
- caseNoteListSizeLimit system propertyIn this article, we explain what the caseNoteListSizeLimit system property does.