Case Notes
Learn how to manage and fix issues with case notes in Mosaic.
Difference between legacy case notes CASE_NOTES and standard case notes MO_CASE_NOTESIn this article, we explain the difference between the legacy CASE_NOTES table and the standard MO_CASE_NOTES table.
Case notes mergeIn this article, we explain how to merge groups and handle duplicate person records.
Finishing timed out case notesIn this article, we explain whether you can bulk clear or delete unfinished, timed-out case notes.
Incorrect update created by worker displayed in case notesIn this article, we look at why case notes might display an incorrect update of the created by worker.
Missing subject in timed out organisation case notesIn this article, we outline why timed out organisation case notes may not display a subject.
Organisation case note typesIn this article, we look at why the Type of note dropdown in Organisation case notes lacks an option for organisations.
Timed out case notes not appearing in unfinished case notes widgetIn this article, we look at issues with timed-out case notes in the Mosaic widget before and after the 22.1.0.0 upgrade.
Recover a deleted case noteIn this article, we look at whether a deleted case note can be recovered.
Case summary note word limitIn this article, we will explain the word count limit for the case summary note and whether it is possible to increase the word count limit.
caseNoteListSizeLimit system propertyIn this article, we explain what the caseNoteListSizeLimit system property does.