This article applies to Mosaic Children's customers in England.
You may notice high numbers of CP-IS access to service notifications in June and July 2026. This is due to a retrospective send from NHS England, following data migration work completed in January.
NHS England sent the following notification to all Local Authorities, but we understand not everyone has had sight of this.
NHS England correspondence
Dear Local Authority Data Quality Contact,
Following recent analytical work, NHS England technical teams have identified some further CP-IS access to service notifications which have failed to send to Local Authorities following data migration work completed in January.
These retrospective access to service notifications will be sent by Monday 29 June 2026 via the usual MESH process to your Local Authority case management system.
Please continue to gather information regarding safeguarding concerns via local processes, working with your Multi Agency Safeguarding Hubs and other contacts.
Kind regards,
Core Services
Transformation Directorate / Platforms / Spine Core / User Facing Data Services
Email: [email protected] or [email protected]
⚠️ Important: NHS England has confirmed this is a one-off activity, related to the data migration work completed in January.
Managing high volumes of these notifications
Depending on how your notifications are configured, these may come into Mosaic as case notes or as worksteps.
These retrospective notifications may be interspersed with your current, ongoing access to service notifications. If you're considering clearing them in bulk, there's a risk of also clearing notifications that still need attention.
Although these notifications are dated January, this doesn't mean they're no longer relevant. It's possible a health professional logged access assuming social workers would already be aware via this integration. We can't advise on whether a specific notification is safe to disregard — your team will need to assess this.
If you'd like support with bulk-clearing these notifications, this would need to be arranged as a chargeable service, as it falls outside a Mosaic defect. As part of that, you would need to define exactly how items should be identified and cleared, and confirm the impact on your audit trail and records, including testing this on a non-live copy first. We can't advise on the criteria for clearing or on safeguarding risk; this is something to confirm internally and, where relevant, with NHS England.
Next steps
If you have any questions or issues relating to this, contact NHS England directly using the email addresses above.