If you’re on one of our Success Plans, you’ll need to be an authorised contact to raise a case.
To create an authorised contact:
Go to our support portal
Click Register for an account.
Fill in the required information and click Submit application.
Your account can take up to 24 hours to set up. You’ll get an email once it’s ready.
Authorised contact limits by plan:
Essential Success Plan: Up to 2 authorised contacts.
Standard Success Plan: Up to 4 authorised contacts.
Premier Success Plan: Up to 8 authorised contacts.
If you’ve reached your limit and want to swap a contact, email [email protected] or raise a case with support team