The caseNoteTimeoutInterval system property is the maximum number of hours that a user can return to editing as opposed to appending to a case note after the case note was first saved.
We don't advise setting this to a value greater than 72 hours.
Timeout period for case notes
In this article, we explain which property controls the timeout period for case notes.
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Written by Yusef Abulaynain
Updated over 2 months ago