This article helps when Mosaic is sending data to CallConfirmLive (CM2000), but some information isn’t coming through as expected. We’ll guide you through what to check to identify and resolve the issue.
📌 Note: The interface sends Client and Planned Commitment data only. Variations, including Suspensions, are never sent across this interface.
The Services and the Suppliers that are sent from Mosaic to CallConfirmLive are mapped using Report Filters in the Mosaic Admin Tool. If the Services or Suppliers are not included in these filters, they will not be sent.
To check and update the Services that are being sent to CallConfirmLive:
Open Mosaic Admin Tool.
Go to menu Reports and click Filters.
Scroll down the list and select Service Elements for Export to CM2000 and click Amend.
The services included in the export are shown on the right-hand side list of Values used in Filter.
To add a service, select it from the Available Values list and click the right arrow.
To remove a service, select it from the Values used in the Filter list and click the left arrow.
To check and update Suppliers that are being sent to CallConfirmLive:
Open Mosaic Admin Tool.
Go to menu Reports and click Filters.
Scroll down the list and select Suppliers for Export to CM2000 and click Amend.
The services included in the export are shown on the right-hand side list of Values used in Filter.
To add a Supplier, select it from the Available Values list and click the right arrow.
To remove a Supplier, select it from the Values used in the Filter list and click the left arrow.
Any Service or Supplier missing from the mapping should be added and that data will then be sent in the next export.
If the mapping information is correct, please raise a new case online and reference the title of this article along with the following information.
Service and/or Supplier that is not exporting correctly.
At least one Client ID and Purchase Order number that is missing.
Whether or not it is just some records, or it seems that all recent records are failing.