Error:
'[Microsoft][SQL Server Native Client 11.0]Communication link failure. For information about this error, please refer to SAP Knowledge Base Article 2054721 on the SAP Support Portal. (IES 10901)
A transport-level error has occurred when receiving results from the server
Queries in SSMS timeout before completion'
If you're executing long running SQL queries remotely, for example from Business Objects or SQL Server Management Studio and you experience these types of errors then the timeout on the VPN may need to be extended.
For hosted customers please raise a new case online and reference the title of this article.